On-site Training

IRI consultants are available to perform on-site training for your Revenue Cycle Staff. Our training programs are developed based upon your specific requirements and can be tailored to cover a number of different topics pertinent to your organization’s needs.

Topics may include:

Patient Access  

• Customer service, scripting, role playing, and best practices
• Data collection (required vs. optional information)
• Patient identification
• HIPAA
• Insurance verification and authorization

Middle Revenue Cycle 

• Charge capture
• CDM development and maintenance
• UB04 and 1500 claim form review

Back End Revenue Cycle

• Remittance advice review
• Contract reimbursement validation
• Denial management
• Appeals
• Self-pay collections

All training programs include the creation of facility-specific training manuals for future reference. IRI also offers assistance in developing policies and procedures, competency testing for new staff, and/or re-education of existing staff.

Please contact us for more information.