Call us at 508-769-1884

Training

IRI consultants are available to perform on-site or remote training for your Revenue Cycle staff. Our training programs are developed based upon your specific requirements and can be tailored to cover a number of different topics pertinent to your organization’s needs.

Topics may include:

Patient Access

Customer service, scripting, role playing, and best practices
Data collection (required vs. optional information)
Patient identification
HIPAA
Insurance verification and authorization

Middle Revenue Cycle

Charge capture
CDM development and maintenance
UB04 and 1500 claim form review

Back End Revenue Cycle

Remittance advice review
Contract reimbursement validation
Denial management
Appeals
Self-pay collections

All training programs include the creation of facility-specific training manuals for future reference. IRI also offers assistance in developing policies and procedures, competency testing for new staff, and/or re-education of existing staff.

Please contact us for more information.

TESTIMONIALS

“As a Critical Access Hospital undergoing conversion to Epic, we needed assistance in moving to the new platform. We engaged IRI for their Charge Master Services and were delighted with all aspects of their work. They are abundantly professional and quickly built confidence in their expertise with all of the teams involved in this project. The requests that we had of them ranged from Provider Based billing, to Operating room, to Pharmacy among others. We had a tight timeframe and they fit us in with supreme customer service and responsiveness. We will definitely use them again for future projects, as well as some ongoing services. So grateful to have found this wonderful group of Charge Master experts.”

"The Concord Hospital Revenue Integrity department engaged IRI to perform comprehensive CDM Reviews for all our facilities and service lines. We chose IRI, because unlike other firms, they commit to analyzing every single charge line. They delivered on that promise. The reports and files they returned were comprehensive, easy to understand, and thoroughly explained potential issues and opportunities. We also use the IRI Retainer Service to assist us in understanding complicated charging and billing rules as they come up. Jon and Julie are extremely knowledgeable and helpful. I highly recommend their services."

"We are incredibly satisfied with the exceptional Revenue Cycle services provided by Integrated Revenue Integrity (IRI). Julie Hall and her team demonstrated unmatched expertise, professionalism, and a commitment to exceeding our expectations. Their proactive approach, clear communication, and dedication to customer satisfaction made a significant positive impact on our project. IRI truly stands out in the industry, and we highly recommend them for top-notch service."

I would highly recommend IRI in an interim management capacity; they filled a critical staffing gap and performed much needed analysis on claims and denials. They took time to understand the objectives that were important to our revenue cycle and worked to target those areas of concern. When changes were recommended, they included well researched payer policy, supporting documentation, and alignment with industry best practice. Julie integrated seamlessly into the department, effectively worked with operational stakeholders in our organization, and assisted with knowledge transfer for the incoming manager to ensure a smooth transition. Julie’s leadership and expertise were valuable; we will utilize IRI should another need arise for interim management.

Integrated Revenue Integrity (IRI) provides an integrated suite of solutions to ensure that your facility is maximizing reimbursement in compliance with regulatory guidance.

© 2024 Integrated Revenue Integrity, Inc. All rights reserved.